Privacy Policy

KLO Financial Services Privacy Policy

Who we are

Our website address is:


In order to provide you with financial planning services we will collect and hold personal data about you. We are also required to comply with the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) and, as such, hereby set out details as to how we process your data and your rights.

Why We Need Your Data

We need your data in order for us to:

Provide financial planning services to you in accordance with this agreement which may include, but not be limited to, giving you financial advice and making recommendations as to investments and financial products which are suitable for you, taking into account current financial markets and economic conditions, availability of products and the providers of those products, as well as a detailed analysis of your personal circumstances and requirements.

Comply with the regulatory obligations set by the Financial Conduct Authority in regard to the relevant ‘Know Your Client’ requirements and, in addition, to comply with the Regulator’s requirements for record keeping for the purposes of audits and reviews, records of transactions undertaken, and customer histories for prescribed periods of time as directed.

Respond to any legitimate legal requests for information about you to the Regulatory authority or pursuant to an order of any court or tribunal having relevant jurisdiction, or as required by law for the purposes of, but not limited to, combatting fraud, money-laundering and criminal activities.

Carry out our legitimate business and professional management responsibilities which include, but are not limited to, providing you with suitable advice, ensuring your portfolio and financial products continue to be suitable for you, adhere to anti money laundering requirements and investigating and resolving complaints.

General Information About Your Data and Your Rights

Where we collect data directly from you, we will undertake:

In addition to those third-party companies expressly detailed in this agreement, to inform you in writing of the name and contact details of the data controller for that data and their representative. For example, where we arrange an investment on your behalf with a third-party investment provider, the data controller may be the financial institution in question.

To inform you, where appropriate, of the contact details of any Data Protection Officer appointed by us.

To inform you and make clear the purposes for which the data is to be processed and the legal basis for that processing. If the legal basis to be relied on is that of the legitimate interests of the data controller or any third party, we will inform you as to the nature of those legitimate interests.

To inform you of the recipients or categories of recipients of data.

If the data controller proposes to transfer the data to a country other than those covered by the GDPR, to provide you with details of the safeguards surrounding such transfers and how to obtain a copy of them.

To inform you of the period for which we propose to hold the data, or where this is not possible, the criteria which we will apply to data retention.

To remind you of your rights whereby you may:

request access to data of which you are the data subject
object to, or withdraw consent for, the processing of the same
obtain rectification for inaccurate data
prevent data processing for the purposes of direct marketing
object to decisions being taken by automated means and to have the logic behind those decisions clearly explained
claim compensation for damages caused by a breach of the Act
request data erasure
Where you exercise your right to request (via email or post) access to data of which you are the data subject, we will undertake to respond to you within 30 calendar days of receipt of your request. There will be no charge for this service unless the request is manifestly unfounded or excessive, in which case we reserve the right to charge a fee or refuse to respond.

You may at any time, by giving notice to us in writing, request that we cease to process your data. We will undertake to comply with any such request as soon as is reasonably practicable.

Where the legal basis for the processing of your data is to adhere to compliance with a statutory or contractual obligation, or the necessary precondition to entering into a contract, including compliance with the requirements of any Regulator, we will inform you as to:

Whether you are legally required to provide such data, and
The consequences of failing to provide such data
Where we obtain your data otherwise than directly from you, you will have the same or equivalent rights to those set out above.

Save in the circumstance as detailed below, we will inform you which source the data originated from and whether it came from publically accessible sources. The information to be provided will be in accordance with the following time periods, whichever shall occur first:

As soon as practicable after obtaining the data and in any event within one month
At the time of our first communication with you using the data
When the data is first disclosed to another person
We shall not be obliged to provide you with the information:

Where you already have this information
Where we are subject to an obligation of professional secrecy prohibiting the disclosure of the information
Where disclosure would render impossible or severely impair the achievement of the reasons for which the data is to be processed. In such cases, we will do what we can to protect your rights and freedoms with respect to our processing of the data
You have the right to complain in regard to any aspect of the processing of your data and any breach of the above rights to the relevant supervisory authority who, in the case of the United Kingdom, is the Information Commissioners Office, which may be contacted as follows:

Phone: 0303 123 1113


Holding Your Data

We undertake to review the data we hold on you on a regular basis to ensure compliance with data protection law. During any review, we will:

Delete any data which is trivial or transitory in nature or, which in our opinion, is no longer required for the purposes set out above
Update the data to ensure that any errors or inaccuracies are corrected
Archive data as detailed below
Subject to the data retention periods, as detailed below, securely delete the data when it is identified that we no longer need to hold it
We may retain and process your data for the following periods. If more than one period applies to the same data, we will retain the data to the last such period to expire:

We will hold any agreements between you and us for a period of six years from the termination or expiry of the agreement unless we have been notified of any claim or circumstance which might give rise to a claim under or by reference to such agreements
We will process data relating to investments which we have provided advice on and / or arranged for you. We will process such data throughout the entire period you are and remain a client of the firm and for a period of not less than six years following our ceasing to provide service to you in regard to those investments. In the case of long-term investments, we may process your data until the date of maturation of such long-term investments
We will hold date as required by any Regulator until the end of any limitation period imposed by that Regulator, which in the case of the Financial Services Authority is currently six years for all types of business undertaken except for Occupational Pension Schemes, which can include Defined Benefit Transfers and Scheme Money Purchase Transfers, whereby the data retention period is indefinite
We will hold data as required by any relevant third party until the end of any limitation period imposed by that relevant third party, which in the case of HMRC shall be seven years, unless we are notified that any period is considered “open” by HMRC in which case it will be until we are notified the period is “closed”.
We will hold data as required for the purposes of any legal proceedings for a period of six years following the conclusion of any such proceedings unless a longer period is required pursuant to any court rule or enactment. Proceedings will be taken to have concluded on the expiry of any period given for appealing any final judgment or on the date of concluding any settlement staying all relevant claims if the proceedings were settled before judgement
Save for the above, we will hold data for a maximum of 50 years from the date we receive the data

Archiving Data

We will regularly review data and where in our opinion such data has ceased to be active we will archive it and process it only as archived data. Any data which is deemed archived data will only be processed in limited circumstances.

All storage of data, whether active data or archived data will be in accordance with standard industry practices and will be undertaken in accordance with organisational systems and procedures, which will be regularly reviewed, to maintain the security of data.

Data Portability

On the termination or expiry of any agreement to provide services to you and on your written request, we will, subject to our right to retain copies of data for the purposes set out above, agree to return any data you have provided to us in a structured, commonly used machine-readable format, or transfer the same to a new data controller nominated by you.


Institutions We May Share Your Data With

To carry out our legitimate business and to provide you with financial planning services, we have entered into agreements with, and will share your information with, the following companies for the purposes of compliance, IT systems security, data management and control and auditing. Full details of these companies’ addresses (all UK based) and contact details are available on request:

Adviser Outsourcing
Barclays Bank
Brewin Dolphin
Briggs Murray
Brooks MacDonald
Canada Life
Cater Allen
Champagne & Gifts
Compliance & Training Solutions
EDGE Creative
FE Analytics
Friends Life
Intelligent Money
Intelligent Office
Legal & General
Old Mutual
Scottish Widows
Standard Life

In addition to the above listed companies you will be notified in accordance with the terms of this agreement as to the name and contact details of the data controller for any other third-party entity with whom we share and / or transfer your data and their representative.


Legal Terms

If any provision, or part thereof, of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

In the event of any change in Data Protection Law occurring after the date of this agreement which requires the adoption of revised provisions dealing with data retention or portability, the parties will use all reasonable endeavours to agree such consequential changes to this agreement as may reasonably be required to comply with the requirements of Data Protection Law (“Compliant Terms”) and incorporate the same as an amendment to this agreement.

We're Here to Help

Contact Us Today

We are always eager and available to meet with you to discuss your financial objectives and assess your current strategies. No question is too big or too small. The first consultation is always free and comes with no obligation. If you'd like to speak to one of our expert financial advisers, get in touch today.